Product > Apps

Apps in AzureDesk makes the Customer Service even more simpler & effective.

CC Notification App

CC Notification App allows Agent to CC Customer, Assignee & also an external Email id which is not added in the Admin Panel. Upon notifying the customers & users email notification is received by the cc’ed email id.

FAQ Questions – Information at your fingertip

FAQ

FAQ Questions helps you to search for FAQ; and they are displayed along with answers making it easier to copy paste the required information into the ticket management.

Top 5 Tickets

Top 5 Tickets displays the 5 most recent tickets & status in the Ticket Management